Refund policy

Return & Refund Policy

At 55 Woodworks, we take pride in creating handmade wood products and 3D-printed items. We want you to be happy with your purchase.

Returns

We accept returns on eligible, non-custom items within 30 days of delivery. Items must be unused, undamaged, and returned in their original condition.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or we made an error with the order.

Custom and Personalized Items

Because custom, personalized, or specially commissioned items are made specifically for the customer, custom and personalized items are not eligible for return or refund due to a change of mind or ordering the wrong item.

If a custom item arrives damaged or has a manufacturing defect, please contact us so we can work with you to resolve the issue.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged, defective, or you received the wrong item, contact us as soon as possible and provide photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement, repair, or refund.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.

Exchanges

We do not offer routine exchanges. If you received a defective, damaged, or incorrect item, please contact us and we will work with you on an appropriate resolution.

How to Request a Return

To request a return or report a problem with an order, please contact 55 Woodworks through the contact information provided on our website. Include your order number and a description of the issue. Photos may be requested.

55 Woodworks reserves the right to review return requests individually and to refuse returns that do not meet the conditions of this policy.